DNA Project Program Instructions
You should have received a copy of this page to your email. If you do not see it, please check your junk mail and move it to your inbox to ensure you receive all future communications.
My name is Andy Richards and I would like to personally thank you and welcome you to the DNA Project. Remember, beyond the CGx and PGx tests, we have DME (Durable Medical Equipment) available now, and more screening tests on the horizon including Birth Defect Testing, Cardiac Risk Testing, Flu, Diabetes, and Alzheimer's Testing! You are at the very beginning phase of the project!
It is VERY important that you complete ALL of the steps below in order. If you have any questions please contact me at
I cannot possibly emphasize enough to you that attention to detail is CRITICAL in order to be successful in this program! Every day I receive texts and phone calls with questions that are answered clearly in this document or on our website. Not to be rude, but if you cannot follow the instructions on this page then it is not likely that you will be able to successfully create a patient record in the portal. I will do the very best I can to assist you with any questions that you may have, but please do not be surprised if I point you back to where the answer to your question is located either in this document or on the website.
PLEASE do not call or text to ask me "where you are" in this process! I have no way of knowing which steps you have completed and which ones you have not.
STEP ONE: ADD YOURSELF TO THE "UPDATE LIST" IF YOU ARE NOT ON IT
Please double-check that you are on the update list by clicking on the link below and submitting the form. You will be returned to this page when you submit the form and you will not be subscribed twice if you are already on the list.
STEP TWO: COMPLETE YOUR HIPAA CERTIFICATION (If you do not already have it)
NOTE: Before you spend $15 here, be aware that you will be required to consent to a background check and sign a document stating that you have been trained and that you agree to abide by all rules and regulations and conduct your business in a compliant manner in step three below. You can review that document here before proceeding if you wish:
If you do not already have one, you must complete your HIPPA Certification BEFORE you can continue. It will take exactly one hour and will cost you $15. You will need to have the system send your HIPAA certification to upon course completion. Alternatively, you may send a copy of your certificate directly to yourself. You will also want to print the certificate and keep it with you at all times when you are working.
STEP FOUR: REQUEST YOUR PORTAL ACCESS
Once you complete Step Two and you send your HIPAA Certificate to , please send an email with the subject line "PORTAL ACCESS REQUEST". In the body of this email, I will need your first and last name, your DOB, last four of your SSN (or your full tax ID# if you are a business), and your phone number.
STEP FIVE: ORDER YOUR SWAB KITS
Once you are ready for training you will want to order your Swab Kits. To order your kits you will simply click on the link below. Kits are ordered and shipped each Monday, so try to get your order in no later than Saturday each week if possible.
STEP SIX: PREPARE FOR TRAINING CLASS
URGENT INFORMATION BEFORE TRAINING, PLEASE READ CAREFULLY!
Your manager is "me", Andy Richards, 704.605.2000. Your team is "DNA Project".
If you need to talk to me at any point for any reason, questions, support, or additional training, my name and contact information can be found on virtually every page of the support website.
AGENT SUPPORT MATERIALS
We have created a website where you can go to download documents as well as other support materials. (You are on that website now, but you still may want to save the link below so you can find your way back here.) It will be to your advantage to review these documents prior to training.
I HIGHLY recommend that you complete training at least THREE times!!
STEP SEVEN: COMPLETE TRAINING